Shipping Policy

⏱️ Processing Time

100% of orders are shipped from our warehouse within 1-2 business days.

Orders placed over the weekend are dispatched on Mondays.

📋 Important Notes

Processing time excludes Saturdays, Sundays, and public holidays
Orders are processed in the order they are received
Custom or personalized products may require additional processing time

🚚 Delivery Time

Delivery time is calculated from the date of dispatch, not from the order date.

Delivery Location	Delivery Time	Additional Information
Gujarat	6-7 business days	After dispatch from warehouse
All Other States	7-10 business days	After dispatch from warehouse
Remote Pincodes	Up to 15 business days	Based on courier company serviceability

⚠️ Please Note

Some remote pincodes may experience extended delivery times up to 15 business days based on courier company limitations and serviceability.

📦 Order Tracking

Once your order has been shipped, we will update the tracking details in your order information.

You will receive tracking information via:

Email notification with tracking number and courier details
SMS updates on your registered mobile number
Order tracking section in your HomeToMart account

Please contact our customer service team if you do not receive the tracking details within 24 hours of dispatch.

💰 Delivery Costs

Delivery charges depend on your delivery location and order details.

Please check your order summary to understand the delivery charges for individual products.

💡 Cost Calculation

Delivery charges are calculated based on product weight, dimensions, and destination
Final delivery charges will be displayed during checkout
Any additional charges will be clearly mentioned before payment

🚛 Our Carriers

We use trusted courier partners to ensure safe and timely delivery:

DTDC - Pan India delivery network
Blue Dart - Express delivery services
Ecom Express - E-commerce specialized logistics

Courier partner selection can be changed depending upon the serviceable pincodes and availability from our logistics partners.

❌ Failed Delivery Policy

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer, the following conditions apply:

Reasons for Failed Delivery:

Wrong or incorrect shipping address provided
Absent receiver at the delivery location
Customer refuses to collect the package
Inability to contact customer for delivery coordination

⚠️ Important: Customer Responsibility

If delivery fails due to customer-related issues, the package will be returned to the sender at the customer's expense. This expense includes shipping costs incurred, and this amount will be deducted from the total order amount to be refunded.

📋 Upon Receipt of Your Order

You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery.

If You Find Issues:

Damaged Package: Refuse delivery or sign "Damaged" on delivery receipt
Incomplete Order: Note missing items before signing
Wrong Items: Do not accept delivery and contact us immediately

📞 Immediate Action Required

Should you find the parcel to be damaged or incomplete, you must contact us on the day of delivery for quick resolution.

🏦 Bank Holidays

We do not deliver on Bank Holidays, so your parcel will be delivered on the next working day.

This includes:

National holidays (Republic Day, Independence Day, Gandhi Jayanti)
Regional festivals and state-specific holidays
Emergency declared holidays

⏰ Shipping Delays and Transit Issues Policy

We are committed to delivering your orders in a timely manner. However, there are instances where shipments may experience delays or be temporarily stuck in transit.

Factors Beyond Our Control:

Weather conditions and natural calamities
Transportation strikes or road blockages
Customs processing delays
Courier company operational issues
Government restrictions or lockdowns

⏳ Extended Resolution Timeline

In the event that your shipment is delayed or remains in transit for longer than expected, please be aware that it may take up to 45 days for the courier service to resolve the issue and complete the delivery.

Our Commitment:

During transit delays, the courier company is responsible for managing any transit-related problems
We are not responsible for delays caused by the courier company once the package leaves our facility
We will provide all necessary support and coordination with courier partners
Regular updates will be provided on tracking status

📞 Stay Updated

We kindly ask for your patience and understanding during delay periods. We encourage you to monitor the tracking information provided for updates on your shipment's status.

Thank you for your continued trust in us, and we appreciate your cooperation while we work through these unforeseen challenges.

📍 Service Area