Return & Refund Policy

Return Eligibility & Timeline

48-Hour Notification Rule48 Hours Only
All return requests must be initiated within 48 hours of product delivery
Requests submitted after 48 hours will not be accepted
Immediate notification ensures proper assessment of product issues

Eligible Return Conditions

Damaged or defective products upon arrival
Missing items from your order
Incorrect items shipped due to fulfillment error
Manufacturing defects confirmed through evidence

Return Requirements

Mandatory Documentation

Clear unboxing video showing the damage/defect/missing items
Video must be recorded while opening the package
Order number and contact details required
All original packaging and accessories must be intact

Non-Returnable Items

Important: Please review these excluded categories before placing your order.

Excluded Products

All electronics items (non-returnable under any circumstances)
Used, opened, or customer-damaged products
Items damaged due to mishandling or misuse
Products without proper video evidence
Items marked as "non-returnable" in product description

Return Process

Contact us within 48 hours of delivery
Provide order details and unboxing video
Wait for return approval from our team
Ship the product back using reliable courier service
Receive refund confirmation after inspection

Refund Information

Processing Timeline

Refunds processed within 7-10 business days after approval
Refund issued to original payment method only
Bank processing may take additional 2-3 business days

Refund Conditions

Product must be unused and in original condition
All original packaging, tags, and accessories required
Inspection required before refund approval

Shipping & Charges

Return Shipping Costs

Customer responsible for return shipping expenses
Use trackable courier service for safe return
We recommend insured shipping for valuable items

Order Rejection Penalty

Refusing delivery after dispatch incurs double shipping charges
Forward and reverse shipping costs will be deducted
Original shipping charges are non-refundable

Quality Assurance

Our Commitment

Strict quality control before dispatch
Professional packaging standards maintained
Prompt resolution of genuine manufacturing defects
Replacement or refund for confirmed issues

Customer Support

Email Support

support@hometomart.com

Phone Support

+91-XXXXX-XXXXX

Support Hours

Monday to Saturday: 10:00 AM to 6:00 PM
Sunday Off
Response time: Within 24 hours

Important Notes

This policy applies only to genuine cases with proper documentation
False claims or fraudulent returns will result in account suspension
We reserve the right to reject returns that don't meet our criteria
Policy terms may be updated without prior notice